Jump to content
Sign in to follow this  

Refund Policy

Recommended Posts

Refund Policy

In this agreement the following terms will have the following definitions:

  • "account" refers collectively to the personal information and credentials used by users to access digital currency, virtual items and / or any communications systems on this website;
  • "licence" refers to the terms and conditions governing your use of digital currency, virtual items or services purchased from this website;
  • "virtual items" refers to, in-game virtual items that Matrix delivers through use of the website store in exchange of digital currency;
  • "unused virtual item" refers to a virtual item purchased from a designated virtual shop that is kept inside of in-game mailbox and never withdrawn out of it.
  • "digital currency" refers to the “Red Pills” virtual currency which Matrix makes available for purchase by users subject to the terms of the appropriate license. All obtained digital currency are valid for 30 calendar days;
  • "service" refers collectively to any online facilities, tools, services or information that Matrix makes available through the website either now or in the future;
  • "payment information" refers to any details required for the purchase of digital currency from this website. This includes, but is not limited to, names, addresses, credit / debit card numbers, bank account numbers and sort codes;
  • "purchase information" refers collectively to any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;
  • "system" refers to any online communications infrastructure that Matrix makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • "user" / "users" refers to any third party that accesses the website and is not employed by Matrix and acting in the course of their employment;
  • "website" refers to the website that you are currently using, https://forum.m-a-t-r-i-x.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Matrix aims to always provide high quality virtual items (obtained in exchange for digital currency) which are fault free. Faults include and are not limited to data corruption.

This refund policy covers only faults that impair the use of the digital currency.

This refund policy does not cover difficulties-of-use arising out of user-error, incompatibility of user hardware, spelling errors or graphical limitations that do not result from data corruption.

Digital currency cannot be returned or exchanged. Purchases of digital currency are non-refundable.

If a purchased set of digital currency is not exchanged into the virtual items during 30 calendar days it will no longer be considered valid and cannot be the subject of a refund. Refund requests of digital currency purchases within 30 calendar days are at the exclusive discretion of Matrix Management. If a virtual item is given to a user on terms of bonus, gift or promotion then it cannot be a subject of a refund into digital currency.

If a virtual item contains faults on receiving, users should inform Matrix staff within 24 hours of receiving the order to receive digital currency back equal to the purchase price of the relevant virtual item. Any notification received outside of this time period is at the exclusive discretion of Matrix Management.

Accidental purchases of digital currency occurred as a result of a technical fault in the payment system users paid through must be disputed with Matrix directly. If a dispute is filed with the user’s payment provider, and not handled directly with Matrix Management, the user’s refund will automatically be voided.

Where any refund is issued under any circumstances, Matrix reserves the right to IMMEDIATELY suspend or terminate the respective account with the website and or server without notice.

For all inquiries about the status of your orders, please contact us: admin@m-a-t-r-i-x.com

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this